If a Customer Uses the Comment Feature to Criticize Your

question 67

Multiple Choice

If a customer uses the comment feature to criticize your business blog,you should

• A)respond promptly,honestly,and professionally.
• B)ignore the criticism unless the critic is incorrect.
• C)take verbal potshots at the critic's integrity.
• D)let blog readers know that you won't tolerate criticism.

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Definitions:

Ethical Behaviour

Acting in ways consistent with what society and individuals typically think are good values.

Ethical Standards

Codes of practice and morality that guide the behavior and decision-making of individuals and organizations.

Ethical Views

Perspectives or beliefs about what is right, wrong, good, or bad in human conduct and the guiding principles that influence individuals' actions.

Ethical Standards

Established principles guiding behavior and decision-making based on what is considered morally right and wrong in a particular context.