When Responding to a Customer's Request for an Adjustment, It

question 95

Multiple Choice

When responding to a customer's request for an adjustment, it is usually sensible to assume that

• A)if you handle the situation well, the customer will be even more loyal than before.
• B)the customer's account of the situation is exaggerated.
• C)the customer is hostile.
• D)the customer is trying to pull a fast one.

---

Definitions:

Board of Regents

An administrative body that governs institutions of higher education, overseeing budgetary matters, academic policies, and major appointments.

Elastic Demand

A situation in which the quantity demanded of a good or service is highly responsive to changes in its price.

Price Cut

A reduction in the selling price of goods or services, usually aimed at increasing demand or facing competition.

Elastic Demand

An instance where the demand for a product exhibits substantial sensitivity to adjustments in its pricing.