The Difference Between What Customers Expect and What They Receive

question 73

Short Answer

The difference between what customers expect and what they receive from the service provider is known as the ________ gap.

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Definitions:

Moral Reasoning

The process by which individuals make decisions about what is right and wrong, based on personal, societal, or ethical beliefs.

Preschooler

A child who is in the age group that typically attends preschool, generally between the ages of 3 to 5 years, before commencing formal school education.

Developmental Task

A specific achievement or milestone that individuals are expected to accomplish within a certain age range as part of their personal growth and maturation.

Industry

The organized action of making or producing goods and services in an economy, involving various businesses and factories.