Customers Using a Self-Service Check-Out Station at a Grocery Store

question 57

Multiple Choice

Customers using a self-service check-out station at a grocery store might not understand how to use the technology,resulting in their expectations not being met.This demonstrates the fact that

• A)customers often provide their own specifications.
• B)customers are often the quality inspectors.
• C)customers are often the cause of service failures.
• D)customers are often the output of a service process.

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Definitions:

Neurons

Specialized cells within the nervous system that transmit information to other nerve cells, muscle, or gland cells.

Nerve Cells

Specialized cells that transmit electrical signals throughout the body, also known as neurons.

Neuron

A neuron is a nerve cell that is the basic building block of the nervous system, responsible for transmitting information throughout the body.

Nerve Cell

A cell that transmits electrical signals to and from the brain and throughout the body, also known as a neuron.