Service Supply Chains as Compared to Product Supply Chains Are

question 35

Multiple Choice

Service supply chains as compared to product supply chains are said to be bidirectional.This means that in service supply chains

• A)resources flow back and forth between customers and providers.
• B)products flow back upstream in the supply chain similar to reverse logistics.
• C)money flows in both directions in the supply chain.
• D)customers and service providers are often interchanged.

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Definitions:

Extinction

In psychology, the gradual weakening and eventual disappearance of a conditioned response.

Spontaneous Recovery

The reappearance of a previously extinguished response after a period of no exposure to the conditioned stimulus.

Stimulus Discrimination

The learned ability to differentiate between similar stimuli, responding only to the original conditioned stimulus and not to similar ones.

Stimulus Generalization

A psychological phenomenon in which a response to a specific stimulus becomes associated with other stimuli that are similar.