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A Hospital Asks Customers a Single Question: "How Likely Is

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A hospital asks customers a single question: "How likely is it that you would recommend our hospital to a friend or colleague?" What tool is the hospital using to measure its service performance?


Definitions:

Consumerism Mind-set

The prevailing cultural attitude that values excessive purchasing and consumption of goods as a route to personal happiness and social status.

Responsive

Describes an entity's quick and positive reaction to changes or requests, often aiming to meet needs or solve problems efficiently.

Customers' Needs

The requirements or desires that consumers seek to fulfill through purchasing and using goods or services.

Nonprofit Sector

The part of an economy or society comprised of organizations that aim to provide social good without the incentive of profit.

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