Scores of 0 Through 6 on a Simple Feedback System

question 55

Multiple Choice

Scores of 0 through 6 on a simple feedback system used to measure the net promoter score (NPS) represent customers who are

• A)detractors.
• B)neutral.
• C)promoters.
• D)None of the above

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Definitions:

Independent Variables

Factors in an experiment that are intentionally changed to observe their effect on dependent variables.

Placebo

A compound that does not have any healing properties, employed as a standard in evaluating new medications.

Demand Characteristics

Demand characteristics refer to the subtle cues or signals that can influence participants’ behavior in experiments, biasing the results.

Representative

Someone who acts or speaks on behalf of others, often in a professional setting or within legislative bodies.