Detailed Guides for Employees to Follow During a Service Encounter

question 36

Multiple Choice

Detailed guides for employees to follow during a service encounter are known as

• A)swim lane process maps.
• B)service scripts.
• C)SCOR maps.
• D)Gnatt charts.

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Definitions:

General Ledger

The primary accounting record used to track all of a company's financial transactions, summarized from subsidiary ledgers.

Revenue Journal

An accounting journal used to record the company's revenue transactions systematically.

Office Equipment

Fixed assets intended for use over a long period of time for the purpose of performing office-related tasks.

Services Rendered

Work or services provided by a business or individual, typically in exchange for payment.