The Method for Determining Customer Service System Performance and Wait

question 1

Multiple Choice

The method for determining customer service system performance and wait times for customer is known as

• A)service recovery planning.
• B)queuing theory.
• C)coproduction.
• D)statistical capacity planning.

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Definitions:

Low Cost

Offering or producing goods or services at a minimal expense, often used as a competitive strategy.

Labor

The collective term for workers or the workforce, especially considered as an economic group contributing to the production process.

Foreign Countries

Nations or sovereign states other than one's own, especially when considered in terms of international relationships or business.

Outsourcing

The business strategy of hiring external firms or individuals to perform tasks, handle operations, or provide services that are traditionally done by internal staff.