Southwest Airlines Has a Complex Interrelationship Between Its Culture and Staff

question 126

Multiple Choice

Southwest Airlines has a complex interrelationship between its culture and staff that adds value in ways that other airlines cannot,such as jokes on flights or the cooperation between gate personnel and pilots. These examples illustrate which of the following criteria for sustainable competitive advantage?

• A)valuable
• B)rare
• C)costly to imitate
• D)nonsubstitutable

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Definitions:

Bar Association

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Complaint-Resolution Process

A formal procedure used by organizations to address and resolve complaints filed by clients, customers, or employees.

Provincial Law Society

A regulatory body responsible for the licensing, discipline, and governance of lawyers within a specific province.

Mediating Dispute

The process of resolving a conflict between parties through the intervention of a neutral third party (mediator) who helps them reach a mutually acceptable agreement.