How Well a Good or Service Meets or Exceeds Customers

question 125

Multiple Choice

How well a good or service meets or exceeds customers' expectations or the degree to which a product conforms to established tolerance standards is known as

• A) Quantity produced
• B) Quality
• C) Surpassing customer expectations
• D) Total quality management

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Definitions:

Inferential Statistics

Set of statistical analyses used to draw inferences from a smaller group of data (sample) that then can be applied to a larger group (population).

Correlations

A statistical measure that indicates the extent to which two or more variables fluctuate together, showing the strength and direction of a relationship between variables.

Hypothesis Testing

A statistical method used to determine whether there is enough evidence in a sample of data to infer that a certain condition holds for the entire population.

Standard Deviation

A statistical measure that quantifies the dispersion or variability of a set of numerical data from its mean, indicating how spread out the data points are.