Describe the Relationship Between Employee Job Satisfaction and Customer Satisfaction

question 3

Essay

Describe the relationship between employee job satisfaction and customer satisfaction and explain when they are or are not related.

Understand the challenges in measuring and understanding the extent of discrimination in labor markets.

Evaluate the impact of discrimination on firm efficiency and market dynamics.

Distinguish between different types of discrimination (e.g., employer, customer, statistical).

Understand the mechanisms through which competitive markets can reduce or perpetuate discrimination.

---

Definitions:

Ethical Conflicts

Situations where individuals or organizations face dilemmas between different moral imperatives or ethical values.

Ethical Lapses

Ethical lapses are instances of behavior or decisions that fail to conform to a code of ethics, potentially compromising moral principles like honesty or integrity.

Moral Scrutiny

The examination or evaluation of actions, policies, or organizations based on ethical considerations and principles.

Profit Motives

The driving force or incentive behind business activities aimed at generating financial gain.