Which of the Following Statements by Managers Reflects a Recognition

question 33

Multiple Choice

Which of the following statements by managers reflects a recognition of contingencies?

• A)"We took a real chance building the plant in that location."
• B)"Those engineers should get out into the real world once in a while."
• C)"If my employees work hard, I'm friendly.If not, I crack down."
• D)"I always try to treat the union steward with courtesy."
• E)"The customer is always right."

---

Definitions:

Delivery Cycle Time

The total time taken from the initiation of a process or order until its completion and delivery to the customer.

Fill Orders

The process of completing a customer's purchase request by preparing and dispatching the ordered goods.

External Failure Cost

Costs associated with defects that are found after the product has been delivered to the customer, including returns, repairs, and warranty claims.

Quality Cost Report

A document detailing the costs associated with preventing, detecting, and correcting defective work, often used in quality control efforts.