When Placing Callers on Hold, How Often Should You Check

question 60

Multiple Choice

When placing callers on hold, how often should you check back to make sure the caller still wants to remain on hold?

• A) No longer than 1 minute
• B) Every 2 minutes
• C) Until time is available to talk
• D) It is not necessary to check back; patients will hold until you return to the call

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Definitions:

Juvenile Superpredators

A controversial term used to describe young individuals who commit serious crimes with perceived recklessness and lack of remorse.

Violence

The use of physical force so as to injure, abuse, damage, or destroy, often associated with aggression and conflict.

Child Rape

The act of sexually assaulting a minor.

Death Penalty

The death penalty, also known as capital punishment, is a government-sanctioned practice whereby a person is put to death by the state as a punishment for a crime.