Examlex
According to the authors, which of the following is TRUE about empathy?
Horizontal Communication
Refers to the exchange of information, ideas, or feedback between individuals or departments on the same level within an organization.
Feedback
Information provided regarding aspects of one's performance or behavior, used as a basis for improvement or reinforcement of positive actions.
Effective Communication
The exchange of information in a way that is clearly understood and results in the intended action or understanding between parties.
Congruence
In psychology, refers to the alignment or agreement between an individual's self-concept and reality.
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