Benchmarking Involves Finding Out What the Customer Wants

question 155

True/False

Benchmarking involves finding out what the customer wants.

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Definitions:

Priming

A psychological phenomenon where exposure to a stimulus influences a response to a subsequent stimulus, without conscious guidance or intention.

Recall

The cognitive process of retrieving information from memory, which can be influenced by various factors such as the method of encoding, the context of recollection, and the passage of time.

Processing Speed

The pace at which an individual can take in information, understand it, and begin to respond. This can involve sensory processing, thinking, and motor responses.

Psychological Tests

Standardized measures designed to assess aspects of an individual's mental health, personality, abilities, and attitudes.