Which of the Following Statements Demonstrates a Step in Phase

question 71

Multiple Choice

Which of the following statements demonstrates a step in Phase 1 of the writing process for delivering negative news?

• A)One of your first considerations should be to determine how the message will affect your company.
• B)To show sensitivity, you should always deliver bad news using the direct method.
• C)Delivering negative news in a letter on company stationery will be more impressive than in an e-mail.
• D)When delivering bad news, it is not important to consider how the reader will react.

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Definitions:

Working Memory

A newer understanding of short-term memory that focuses on conscious, active processing of incoming auditory and visual-spatial information, and of information retrieved from long-term memory.

Long-Term Memory

The phase of memory capable of storing information for an extended period, from hours to a lifetime.

Automatic Processing

Mental activities that occur without conscious awareness or effort, such as habituated tasks or recognized patterns.

Effortful Processing

The active and conscious effort to encode or process information into memory, requiring attention and mental effort.