When Should the Direct Pattern Be Used to Communicate Negative

question 34

Multiple Choice

When should the direct pattern be used to communicate negative news?

• A)never
• B)when the negative news affects the reader personally
• C)when firmness is necessary
• D)when the negative news is damaging

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Definitions:

Display Rules

Socially learned norms or regulations that dictate how, when, and to whom we express our emotions, varying widely across different cultures.

Perceptual Component

The aspect of cognition involved in interpreting and making sense of sensory information from the environment.

Behavioural Component

The observable actions or reactions of an individual, often in response to external stimuli or internal states, as part of a broader behavioural pattern.

James-Lange Theory

A hypothesis proposing that physiological arousal precedes the experience of emotion.