Which of the Following Statements Is NOT a Good Reason

question 35

Multiple Choice

Which of the following statements is NOT a good reason to follow up on bad news?

• A)to promote good relations
• B)to formally confirm follow-up procedures
• C)to establish a record of the incident
• D)to convince the customer to buy another product

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Definitions:

Descriptive Questions

Questions that ask informants to describe a phenomenon.

Structural Questions

Questions that ask interviewees to explain the relationships among different terms. For example, “Would you say that X is a part of Y?”

Contrast Questions

Questions that ask respondents to explain the difference between two or more things or concepts.

Unstructured Interviews

Interviews with broad questions and a loose schedule of questions so that interviewees have the freedom to volunteer information and to explain their responses.