You Are Opening a New Restaurant and Realize That Customers

question 27

Multiple Choice

You are opening a new restaurant and realize that customers might post reviews online. Which of the following should you do?

• A)Recognize social networks as an important communication channel.
• B)Try to monitor customer comments only once a month.
• C)Avoid using social media sites to interact with customers.
• D)Ignore social network comments received from customers.

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Definitions:

Skill Variety

The degree to which a job requires a range of different skills and talents to perform tasks effectively.

Job Characteristics Model

A theory that proposes that any job can be described in terms of five core job dimensions: skill variety, task identity, task significance, autonomy, and feedback, which impact three critical psychological states, leading to enhanced work outcomes.

Task Significance

The degree to which a job has a significant impact on the lives or work of other people either in the immediate organization or in the external environment.

Job Simplification

The process of breaking down jobs into their simplest components to increase productivity by reducing complexity or skill requirements.