Which of the Following Statements Demonstrates a Step in Phase

question 71

Multiple Choice

Which of the following statements demonstrates a step in Phase 1 of the writing process for delivering negative news?

• A)One of your first considerations should be to determine how the message will affect your company.
• B)To show sensitivity, you should always deliver bad news using the direct method.
• C)Delivering negative news in a letter on company stationery will be more impressive than in an e-mail.
• D)When delivering bad news, it is not important to consider how the reader will react.

---

Definitions:

Cognitive Ability

The capacity of the brain to process information, reason, remember, and relate objects and concepts.

Physical Traits

Characteristics that are observable and measurable, mainly pertaining to the body.

Creativity

The ability to produce original and unusual ideas, or to make something new and imaginative.

Flexibility

The capacity to adapt, change, and be versatile in response to different circumstances or demands.