Morgan Has Decided That She Must Apologize to a Customer

question 22

Multiple Choice

Morgan has decided that she must apologize to a customer in her buffer. Which of the following is the best example of an effective apology? 

• A)We apologize for any inconvenience this has caused.
• B)You have every right to be concerned, and we sincerely apologize for the delay in filling your order. To prevent this from occurring again, we have upgraded our software and retrained our order takers.
• C)We regret that you were not happy with the situation.
• D)We are sorry and admit that we are completely responsible and take full legal responsibility for this situation.

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Definitions:

MRP II

Manufacturing Resource Planning, an integrated method of operational and financial planning for manufacturing companies, expanding on Material Requirements Planning (MRP).

MRP

Material Requirements Planning, a system for calculating the materials and components needed to manufacture a product.

ERP

A kind of software known as Enterprise Resource Planning is employed by organizations to oversee routine business functions like accounting, procurement, project management, and manufacturing.

SCM

The administration of the process by which materials, information, and financial assets move from suppliers to producers, followed by wholesalers and retailers, and concluding with the consumer, is what constitutes Supply Chain Management.