Which of the Following Statements Best Describes When to Use

question 77

Multiple Choice

Which of the following statements best describes when to use the direct pattern for bad news?

• A)In writing to a customer about a problem with an order, generally, you should use the direct pattern if the message has some good-news elements.
• B)Always use the direct pattern when writing to a customer about a problem with an order.
• C)Always use the indirect pattern when writing to a customer about a problem with an order.
• D)In writing to a customer about a problem with an order, generally, you should use the indirect pattern if the message has some bad-news elements.

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Definitions:

Dependents

Individuals, typically family members, who rely on another person, usually the primary earner, for financial support.

Taxable Income

The portion of income upon which tax is owed, calculated by subtracting allowable deductions from gross income.

Married Taxpayers

Individuals who are married and may choose to file joint or separate income tax returns.

Filing Jointly

A tax filing status that allows married couples to file their taxes together, combining their income and deductions, potentially leading to lower tax liability.