A Disgruntled Client Has Begun Leaving Negative Comments About Your

question 20

Multiple Choice

A disgruntled client has begun leaving negative comments about your firm on its Facebook page. What should you do first?

• A)Ignore the comments completely.
• B)Determine whether the comments violate social media comment policy.
• C)Delete the comments immediately and keep only the positive reviews.
• D)Contact your lawyer right away and file a lawsuit against the client.

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Definitions:

Scientific Management

A management theory that analyzes and synthesizes workflows to improve economic efficiency, particularly labor productivity.

Job Enrichment

A method of job design aimed at enhancing job satisfaction and performance by adding tasks that increase responsibility, autonomy, and opportunities for personal growth.

Piece Rate Pay

A compensation system where employees are paid based on the quantity of work completed or the number of units produced.

Profit Sharing

A company policy of distributing a portion of its profits to its employees.