Which of the Following Should You Do in the Body

question 28

Multiple Choice

Which of the following should you do in the body of an adjustment letter?

• A)Explain who specifically is to blame for the problem.
• B)Explain how you are complying with the claim.
• C)Promise the customer that the problem will never happen again.
• D)Apologize profusely.

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Definitions:

Defense Mechanisms

Psychological strategies unconsciously used to protect oneself from anxiety by distorting reality.

Defensive Coping

A psychological strategy individuals utilize to reduce stress and anxiety by minimizing, avoiding, or disengaging from perceived threats or problems.

Approach/Approach Conflict

A decision-making dilemma involving choosing between two desirable outcomes.

Well-Adjusted People

Individuals who are capable of coping effectively with the demands of life, maintaining satisfactory relationships, and participating in society in a constructive way.