Knowledgeable Business Communicators Use A(n) ____________________ Line in a Routine

question 54

Short Answer

Knowledgeable business communicators use a(n) ____________________ line in a routine response message to refer to earlier correspondence so that in the first sentence they are free to emphasize the main idea.

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Definitions:

Global Attribution

The tendency to attribute the causes of behaviors or events to broad, general factors rather than specific situational factors.

Internal Attribution

The process of ascribing the cause of behavior to an internal characteristic of the actor, rather than to external factors.

External Attribution

The process of attributing the cause of one's own or others' behaviors to external factors or situational influences.

Self-Presentational Motivation

The drive to control the impressions others have of us; motives underlying our desire to present ourselves in a certain way to others.