A Fishbone Diagram as Part of a Six-Sigma Quality Improvement

question 24

Multiple Choice

A fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

• A)Define
• B)Measure
• C)Analyze
• D)Improve
• E)Control

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Definitions:

Two-Factor Theory

A theory in psychology, often related to emotion or motivation, suggesting two factors are necessary to produce a certain outcome or effect.

Adaptation-Level Phenomenon

The psychological principle that states individuals judge new experiences based on their past experiences.

James-Lange Theory

A theory suggesting that emotions are the result of physiological reactions to events.

Catharsis Hypothesis

The theory that expressing or experiencing strong emotions releases them and reduces their impact, leading to relief.