Which of the Following Is Not a Suggestion for Managing

question 60

Multiple Choice

Which of the following is not a suggestion for managing queues presented in the textbook?

• A) Try to divert your customer's attention when waiting
• B) Segment the customers
• C) Encourage customers to come during a slack period
• D) Train your servers to be friendly
• E) Periodically close the service channel to temporarily disperse the line

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Definitions:

Stages of Change Theory

A model that describes the process by which individuals move through a series of stages when attempting to change behavior, including precontemplation, contemplation, preparation, action, and maintenance.

Pre-contemplation

A stage in the Transtheoretical Model of Change where individuals are not yet considering a change in their behavior or do not perceive a need for change.

Termination

The act of ending or concluding a process, project, or period of employment.

Ecological Model

A framework for understanding the complex interrelations between individuals, their environment, and the broader societal factors that influence behavior and health.