Which of the Following Is an Alternative Possible Service Encounter

question 30

Multiple Choice

Which of the following is an alternative possible service encounter included in the service-system design matrix?

• A) Face-to-face distance
• B) Internet
• C) Questionnaire response
• D) Automated teller machine (ATM)
• E) Response card encounter

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Definitions:

Vietnamese

Relating to Vietnam or its people, culture, or language.

Koreans

Refers to individuals originating from Korea, a country in East Asia, or those of Korean descent.

Suburbs

Outlying residential districts of a city, often characterized by lower population density than the urban core and a greater proportion of single-family homes.

Racial/Ethnic Group

A community of individuals who share common cultural, linguistic, or ancestral heritage.