Which of the Following Is an Alternative Possible Service Encounter

question 30

Multiple Choice

Which of the following is an alternative possible service encounter included in the service-system design matrix?

• A) Face-to-face distance
• B) Internet
• C) Questionnaire response
• D) Automated teller machine (ATM)
• E) Response card encounter

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Definitions:

Antiracist Aesthetic

A creative approach that consciously opposes racism and promotes racial equality and justice.

Stereotypes

Oversimplified generalizations about groups of people that may or may not reflect reality and often fail to recognize individual differences.

Stereotypical Manner

A behavior or action that is oversimplified and generalized, often reflecting cultural clichés or prejudices.

Racist Aesthetic

A cultural expression that perpetuates stereotypes, biases, and discriminatory views through visuals, literature, or art targeting specific races.