Which of the Following Is a Characteristic That Can Be

question 48

Multiple Choice

Which of the following is a characteristic that can be used to guide the design of service systems?

• A) Services cannot be inventoried.
• B) Services are all similar.
• C) Quality work means quality service.
• D) Services businesses are inherently entrepreneurial.
• E) Even service businesses have internal services.

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Definitions:

Locus of Control

A psychological concept that refers to how strongly people believe they have control over the situations and experiences that affect their lives.

Take-charge Attitude

A proactive mindset that involves leading, initiating action, and taking responsibility in various situations.

Objective

A goal or target that is aimed for, often defined clearly to guide actions or strategies.

Constructive

Referring to actions, comments, or criticism that are intended to be helpful and lead to positive outcomes or improvement.