Which of the Following Is an Alternative Possible Service Encounter

question 30

Multiple Choice

Which of the following is an alternative possible service encounter included in the service-system design matrix?

• A) Face-to-face distance
• B) Internet
• C) Questionnaire response
• D) Automated teller machine (ATM)
• E) Response card encounter

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Definitions:

Speedy and Public Trial

A constitutional right guaranteed under the Sixth Amendment ensuring criminal defendants are tried without undue delay and in a public setting.

Due Process Clause

A clause in the Fifth Amendment of the U.S. Constitution which provides that the government cannot deprive an individual of life, liberty, or property without a fair and just hearing.

Entrapment Defense

A legal defense claiming the defendant was induced by law enforcement to commit a crime they otherwise would not have committed.

Entrapment

A relatively common defense under which the defendant claims that he would not have committed the crime or broken the law if he had not been induced or tricked into doing so by law enforcement officials.