In the Service-System Design Matrix, a Face-To-Face Total Customization Service

question 61

Multiple Choice

In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following?

• A)Low sales opportunity
• B)Low production efficiency
• C)High production efficiency
• D)Low degree of customer/server contact
• E)None of these

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Definitions:

Sexism

The prejudice, stereotyping, or discrimination, typically against women, on the basis of sex.

Career Ladder

The career ladder is a metaphorical representation of the progression opportunities within an organization or profession, showing different levels or positions one can ascend to over time.

Women

Adult human females, often discussed in contexts related to gender equality, women's rights, and specific societal roles.

Prejudice

A preconceived opinion or bias against a person or group of people, often based on stereotypical assumptions rather than actual experience or knowledge.