Which of the Following Is a Suggestion for Managing Queues

question 12

Multiple Choice

Which of the following is a suggestion for managing queues presented in the textbook?

• A) Train your servers to be friendly.
• B) Tell customers that the line should encourage them to come during slack periods.
• C) Give each customer a number.
• D) Periodically close the service channel to temporarily disperse the line.
• E) Use humor to defuse a potentially irritating situation.

---

Definitions:

Persuasive

The ability to convince others to adopt a particular viewpoint or to take action through argument or appeal.

Promotional Presentation

A marketing strategy involving a public display or demonstration to introduce or promote a product or service.

Missionary Selling

A sales technique where the seller promotes the product indirectly, often by educating the potential buyer about the product without directly pushing for a sale.

Operational Assistance

Support provided to businesses in their day-to-day operations, often involving consultancy and advisory services.