In Operations Management, Quality Is Defined in Terms Of

question 91

Multiple Choice

In operations management, quality is defined in terms of:

• A) the ratio of cost to output.
• B) how well a product satisfies customer preferences.
• C) additional tangible features that come with a product.
• D) the time taken to inspect one unit of a product.

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Definitions:

Source Credibility

The level of trustworthiness, reliability, and expertise attributed to a source of information by its audience.

Expertise

How much a source knows.

Trustworthiness

Whether a source will honestly tell you what he or she knows.

Halo Effect

The assumption that because people have one desirable trait (e.g., attractiveness), they also possess many other desirable traits (e.g., intelligence).