Which of the Following Statements Is True of Total Quality

question 6

Multiple Choice

Which of the following statements is true of total quality management (TQM) ?

• A) It recognizes that quality should be defined by the perceptions of customers.
• B) It views quality exclusively as a concern of the top management of a firm.
• C) It focuses on reducing defects to a level of no more than 3.4 per million opportunities.
• D) It focuses on correction of errors rather than prevention of errors.

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Definitions:

Total Proceeds

The total amount received from a transaction, including the sale of assets, securities, or other property, before any deductions or expenses.

Sale

The exchange of a good or service for money; a transaction between two parties where the buyer acquires ownership of the item.

Interest Revenue

Income earned from lending money or other types of investments that yield interest.

Investment In Bonds

The purchase of bonds issued by corporations, governments, or other entities as a means of earning interest income and potential price appreciation.