In a Servicescape, Functionality Refers to Factors Such as Decor

question 84

True/False

In a servicescape, functionality refers to factors such as decor, background music, lighting, noise levels, and even scents.

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Definitions:

Voluntary Risks

Risks that individuals knowingly and willingly expose themselves to in pursuit of a benefit or for personal reasons.

Excludable

A characteristic of a good where its use can be restricted to only those who pay for it.

Rival in Consumption

A good or service is considered a rival in consumption if its use by one individual diminishes the availability or quality for others.

Whales

Large aquatic mammals known for their size, intelligence, and complex social structures, belonging to the order Cetacea.