The Tangible and Intangible Features of a Product Are Sometimes

question 125

Multiple Choice

The tangible and intangible features of a product are sometimes referred to as _____.

• A) the customer benefit package
• B) the product layout
• C) poka-yokes
• D) servicescapes

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Definitions:

Social Institutions

Structures and mechanisms of social order and cooperation governing the behavior of individuals within a given human community.

Moral Regulation

The process by which norms, values, and moral beliefs are enforced by societal institutions to govern individual behavior.

Racial Profiling

The use of an individual's race or ethnicity by law enforcement as a key factor in deciding who to investigate, stop, search, or arrest.

Consensus

A general agreement or concord within a group, where the majority of members support or agree on a certain decision or policy.