Spedex, an On-Rent Cab Provider Company, Launches a New Feature

question 20

Multiple Choice

Spedex, an on-rent cab provider company, launches a new feature on its website that can help its customers track their cabs online. The feature requires a sign-in process. Since the feature is new, many customers face problems in figuring out a way to access this feature. To solve this problem, Spedex creates a customer-support page on its website that will resolve the issues of its customers. In this scenario, the customer-support page on Spedex's website is an example of a(n) _____.

• A) business intelligence system
• B) expert system
• C) cybermediary
• D) data warehouse

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Definitions:

Higher-Educated Workers

Employees who have completed advanced levels of formal education, typically resulting in higher skill levels and wages.

Market Imperfection

Any deviation from the ideal conditions of a fully competitive market, which may lead to inefficient market outcomes.

Persistent Wage Differentials

The continuous difference in wages across sectors, regions, or occupations due to factors like differences in skill levels, working conditions, or geographic location.

Principal-Agent Problems

Issues that arise when a principal hires an agent to perform tasks, and the agent's best interest does not align with the principal's.