Which of the Following Communication Channels Should Ideally Be Used

question 68

Multiple Choice

Which of the following communication channels should ideally be used when the content is uncontroversial and a quick response regarding relatively simple issues is required?

• A) Telephone conversation
• B) Texting
• C) Videoconferencing
• D) Face-to-face meeting

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Definitions:

Preapproach

In the personal selling process, occurs prior to meeting the customer for the first time and extends the qualification of leads procedure; in this step, the salesperson conducts additional research and develops plans for meeting with the customer.

Optimist

An individual who habitually looks on the more favorable side of events or conditions and expects the most favorable outcome.

Salesperson

A professional who sells products or services, often directly to consumers, playing a crucial role in the customer purchase experience.

Formal Guidelines

Officially established rules or instructions that dictate how something should be done, ensuring consistency and compliance in various procedures or behaviors.