After Successfully Overcoming a Potential Customer's Objection to Buying the Vacuum

question 62

Multiple Choice

After successfully overcoming a potential customer's objection to buying the vacuum cleaner he was selling, Terrence, a salesperson, asked the customer for an order. Terrence is in the ________ stage of the selling process.

• A) follow-up
• B) approach
• C) preapproach
• D) closing
• E) prospecting

Identify Skinner's viewpoint on personality traits, unconscious influences, and defense mechanisms.

Comprehend the application and impact of Skinner's behavioral approach in real-world settings such as education and therapy.

Grasp the fundamental concepts of operant conditioning, including reinforcement schedules and behavior conditioning.

Understand the importance of environment and reinforcement in shaping behavior according to Skinner.

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Definitions:

SARA

An acronym that stands for Superfund Amendments and Reauthorization Act, legislation aimed at addressing hazardous waste and environmental cleanup.

Innocent Landowners

Individuals who own property without knowledge of any environmental contaminations or violations present on the land.

Toxic Substances Control Act

A United States law, enacted in 1976, designed to regulate the introduction of new or previously existing chemicals.

Manufacture

The process of converting raw materials or components into finished goods through the use of labor, machinery, tools, and chemical or biological processing.