When a Sales Manager Follows Up a Complaint from a Key

question 83

Multiple Choice

When a sales manager follows up a complaint from a key customer with a letter to that customer describing the nature of the complaint and what the organization plans to do to resolve the situation and to prevent its future occurrence,this sales manager is acting according to this principle of management:

• A)The need for noise
• B)The need for high information richness
• C)The need for jargon
• D)The need for a paper trail
• E)The need for groupthink

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Definitions:

Respirator

A device designed to protect the wearer from inhaling harmful dust, fumes, vapors, or gases.

Increased Afterload

A condition in which the heart has to work harder to eject blood due to increased vascular resistance.

Increased Preload

A condition in which there is an elevated volume of blood in the ventricles at the end of diastole, before the heart contracts.

Decreased Contractility

A reduction in the strength or ability of a muscle, particularly the heart muscle, to contract, which can affect overall muscle function.