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In the Total Quality Business case,Rob and Diane feel that,as part of the training to provide unexpected value to their customers,employee should focus on:
Diarrhea
Frequent, loose, or watery bowel movements, which may be a symptom of infection, digestive disorders, or adverse reaction to food or medication.
Coffee
A popular beverage made from roasted and ground seeds of the Coffea plant, known for its stimulating effect due to caffeine.
Angiotensin-Converting Enzyme
An enzyme that plays a key role in the body's regulation of blood pressure by converting angiotensin I to angiotensin II.
Beta Blocker
A class of medications that reduce blood pressure by blocking the effects of adrenaline, thus slowing the heart rate.
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