The Ability to Accurately and Dependably Provide a Customer with What

question 56

Multiple Choice

The ability to accurately and dependably provide a customer with what was promised illustrates the service quality dimension of:

• A)reliability
• B)assurance.
• C)responsiveness.
• D)empathy.

Understand the concept of auction types based on the number of buyers and sellers.

Grasp the concept of viral marketing and its significance in digital marketing strategies.

Knowledge of ethical and legal issues in e-business and how to address them.

Distinguish between sell-side marketplaces, buy-side marketplaces, and exchanges.