Measuring Quality in Service Industries Is Considered More Difficult Than

question 61

Multiple Choice

Measuring quality in service industries is considered more difficult than in manufacturing industries because:

• A)services cannot be analyzed as production systems.
• B)a productivity measure cannot be developed for services.
• C)customers are more involved in manufacturing industries.
• D)the outputs are less tangible.

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Definitions:

Tariff Revenue

Income that a government earns from the imposition of import and export duties.

Dumping

The practice of exporting goods at a price lower than the home market price, often considered unfair competition.

Foreign Market

An external market outside the domestic borders where goods, services, and securities are traded or sold.