Efficient Customer Satisfaction Measurement Schemes Should Try to Identify

question 77

Multiple Choice

Efficient customer satisfaction measurement schemes should try to identify:

• A)the customer's importance and the firm's performance of key quality characteristics.
• B)inconsistencies in satisfaction responses of the target customer group.
• C)the firm's performance of key quality characteristics but not the customer's importance.
• D)key customer groups that provide the major revenue to the business.

---

Definitions:

Overhead Cost Per Unit

The amount of overhead expense allocated to each unit of production.

Machine Setups

The configuration and preparations of machines before commencing the manufacturing of a different product or batch.

Activity Cost Pool

A collection of all costs associated with a particular activity, used in activity-based costing to allocate costs more accurately.

Labor-Related

Associated with the work performed by employees or workers, including wages, benefits, and other employment costs.