The Federal Quality Institute Was Established Within the U

question 89

Multiple Choice

The Federal Quality Institute was established within the U.S.Office of Personnel Management to:

• A)regulate implementation of ISO 9000 standards.
• B)facilitate the use of quality management practices in the federal government.
• C)monitor quality in third-world nations.
• D)administer the Malcolm Baldrige National Quality Award.

Comprehend the applicability of performance objectives in both quantifiable and non-quantifiable job aspects.

Understand the principles and processes involved in Management by Objectives (MBO).

Know the benefits of participatory planning in the organizational context.

Identify the steps involved in the planning process and their significance.

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Definitions:

Closed Geometric Figures

Shapes whose edges are completely connected, enclosing a space.

Reinforcers

Any stimuli, objects, or events that increase the likelihood of a behavior being repeated when they are applied.

Unpleasant Stimuli

External or internal factors that are perceivable and can cause discomfort or negativity.

Aversive Stimuli

An unpleasant or harmful object, event, or situation that causes a decrease in the behavior it follows.