Identify Three Human Resource Practices That Can Impede Customer Service

question 88

Essay

Identify three human resource practices that can impede customer service employees from delivering high quality service.Describe how you would modify each practice to promote high quality service.

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Definitions:

Performance Equation

A formula or model used to assess the factors contributing to an individual's or group's performance, often considering variables like skills, motivation, and resources.

Excessive Errors

A greater number of mistakes than what is considered normal or acceptable.

Goal

A specific, measurable, attainable, relevant, and time-bound target that an individual or organization aims to achieve.

Equity

The concept of fairness or justice in the way people are treated and decisions are made.