The Service Sector Began to Recognize the Importance of Quality

question 38

Multiple Choice

The service sector began to recognize the importance of quality several years after manufacturing had done so for all the following reasons EXCEPT:

• A)services did not confront the same aggressive foreign competition that manufacturing faced.
• B)high turnover rate in service industry jobs.
• C)constantly changing personnel.
• D)the very nature of quality changed from achieving customer satisfaction to a focus on product defects.

---

Definitions:

Chalky Discharge

A term typically referring to a white, thick discharge from a bodily organ or orifice, possibly indicating an infection or other condition.

Gout

A form of inflammatory arthritis characterized by recurrent attacks of a red, tender, hot, and swollen joint, caused by elevated levels of uric acid in the blood.

Osgood-Schlatter Disease

A condition causing pain and swelling below the knee due to inflammation of the area where the patellar tendon attaches to the tibia.

Patellar Tendon

The tendon that connects the patella (kneecap) to the shin bone, important for knee extension.