The Criteria for Performance Excellence for the Malcolm Baldrige National

question 9

Multiple Choice

The Criteria for Performance Excellence for the Malcolm Baldrige National Quality Award should result in all of the following EXCEPT:

• A)achieving compliance to quality standards set by CMM levels.
• B)delivery of ever-improving value to customers, resulting in improved marketplace success.
• C)improvement of overall company performance and capabilities.
• D)organizational and personal learning.

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Definitions:

Interpersonal Therapy

Interpersonal Therapy is a short-term psychotherapy that focuses on improving interpersonal relationships and communication patterns to help alleviate symptoms of mental illness.

Psychodynamic

A psychological theory or approach that emphasizes the systematic study of the psychological forces that underlie human behavior, feelings, and emotions and how they might relate to early experience.

Confrontational Therapy

A therapeutic approach where the therapist directly challenges the patient's beliefs and behaviors to foster change.

Interpersonal

Relating to interactions and relationships between people, often studied in psychology to understand social behaviors.