Which of the Following Is NOT TRUE Regarding Service Quality

question 58

Multiple Choice

Which of the following is NOT TRUE regarding service quality?

• A)Output of services is generally more intangible than manufacturing output.
• B)Quality is more easily measured in manufacturing than in service operations.
• C)The timing of product manufacturing is more important than on-time service delivery.
• D)Services are generally more labor intensive than manufacturing processes.

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Definitions:

Treasury Bond

A long-term, interest-bearing security issued by the U.S. government considered a safe investment with maturity periods typically over 20 years.

Coupon

The periodic interest payment made to bondholders during the life of a bond.

Yield To Maturity

The total return anticipated on a bond if the bond is held until it matures, accounting for its current market price, par value, coupon interest rate, and time to maturity.

Current Yields

The annual income (interest or dividends) from an investment divided by the current price of the security, expressed as a percentage.